Speakers: Robin Getman


Give Your Next Meeting a Swift Kick in the Can’ts!

Laugh from your toes...Lead from your soul...Serve from your heart... ™

 

 

Robin Getman

Customer Service | Leadership | Stress Management | Health |
Communication | Building an Effective Team

www.rgetman.com | Download a pdf with more information.

Based in Minneapolis, MN.


About Robin

Want people to experience the best your organization has to offer? Want your customers to come back for more and tell others about their experience? Tired of coping with coworkers who may not share your vision?

Hospitality expert Robin Getman gets the job done. With nearly two decades experience in training and management, Robin speaks frankly about workplace experiences people can relate to. Robin’s expertise is on the mark and immediately relevant in today’s work environment:

  • Service that sells
  • Communication that connects
  • Humor that helps

Your organization will handle even the most challenging situations with finesse and professionalism. Laugh and learn as Robin demonstrates how to relate to customers and coworkers with purpose, passion and personality.

Robin’s hallmark is her humor and broad experience: managing three of Minnesota’s favorite restaurants, teaching two Minnesota governors’ staffs how to deliver exceptional service, administering a $12 million budget with a staff of 600 supervisory and union employees, and delivering five fabulously funny (and gut-wrenching) performances as a standup comic.

Give your next meeting a swift kick in the can’ts. Entertaining, informative and inspirational with a gift for injecting humor to reinforce a powerful message, Robin thinks on her feet, delivering programs that are pertinent, memorable and uncommonly fun!

Unscripted. Unrehearsed. Uncommonly fun.

With a broad background in dramatic and improvisational theater and stand-up comedy, Robin Getman connects with audiences instantly. Be it one-on-one, one-on-fifty one, or one-on-five hundred and one; there's no telling what will happen next. Whatever comes, one thing is certain: both speaker and audience are interactive players in the drama, the spontaneity and the merriment.

Robin works with organizations that want to create an environment where people look forward to coming to work each day and with people who want to enjoy what they do. She speaks frankly about workplace experiences that people can relate to. Unhappy coworkers? Difficult boss? Unbearable customers? Constant change? Robin's been there and she's done that-twenty times for some fifteen employers- before realizing the job wasn't the problem!

Robin has checked hats, cashiered, waited tables and managed three of the nation's leading restaurants. She's opened mail, processed applications, led campus tours and entered data. She's ushered, sold concessions and worked 'the stage' for Elvis, Donny Osmond and nearly a dozen elephants. She's sorted, filed, 'manned the phones' and checked 'specs' on paper bags for pig chow. She's price-checked, pin-ticketed, inventoried and marked product for clearance.

You name it; Robin's probably done it.  Robin Getman is the positive, laughing difference your audience wishes for.


Robin's Programs Include:

The Truth about Customer Service Excellence
Imagine being accused of giving consistently excellent service. What evidence would your customers (internal and external) use to convict you? Is it possible the customer isn't always right? Can good service ruin your business? Surprising answers await in this entertaining, revealing and candid session on creating and maintain a culture of service.

What you'll learn...

  • 14 Truths about Customer Service Excellence
  • Product value from the customer's perspective
  • Service promises that should be broken
  • The value of serving from the heart
  • How four generations perceive and evaluate service and why you should care

Can You Hear Me Now? Communicating for Results
Wherever you go, you see and hear people talking. Cell phone users talk while they shop, walk and drive and barely acknowledge the people who shop, walk and drive beside them!

Friends, family, colleagues and coworkers check caller ID, scroll handheld computers and exchange instant messages as they assure us they’re listening and urge us to “go on…”

We’re talking more and communicating less–we’re “linked,” “hooked,” “wired,” and longing for connection.

Turn off your phones and tune into laughter as we practice the art of customer-focused communication and affirm the value of connection.

Explore the power of active listening and practice communication techniques designed to help you:

  • Enhance communication with customers and coworkers
  • Build trust and rapport, deepen connection and grow relationships
  • Create transformational (not transactional) service moments
  • Be heard by customers, coworkers and supervisors
  • Look thinner and younger in just one hour (okay, this one may not be true)

Can You Hear Me Now? Defusing Difficult People and Situations
Sometimes it’s not the person that’s difficult; it’s the situation. Increase your effectiveness by recognizing the difference and learn to respond with grace, confidence and ease.
What you’ll learn:

  • How to defuse difficult situations
  • How to defuse difficult people
  • How to tell the difference!

These are sessions that are 90-120 minutes

Laugh for the Health of It!
Are you serious about having fun? Need to lighten up? This session is for you. High energy, fast-paced fun, jam-packed with useful tips and techniques to help you develop your laugh response and handle challenging situations with a smile.
Think about your interactions with other people. When, where and with whom do you feel most at ease? Most likeable? Most fun? If you’re like most people, you’re at your best wherever, whenever and with whomever you share laughter and lightness.

Laugh and learn as Robin Getman, your facilitator of fun, helps you identify ways to relax, renew and restore (and look forward to coming to work each day!). This session will tickle your funny bone, sharpen your customer service and do wonders your self-esteem.
What you’ll learn…

  • Proven health benefits of laughter.
  • Laughter exercises you can use the rest of your life
  • Fun damentals that ensure helpful, not harmful, humor in the workplace.

R-E-L-A-X, Stress isn't a 4-Letter Word
Quick. What’s the first word that comes to mind when you hear the word stress? (Be honest.) Did you think… Productivity? Energy? Fun?

Stress, like most things, is good and bad. Stress can propel you to peak performance or it can drain your brain. You can choose to react or choose to RELAX

Laugh and learn as professional speaker, trainer, and humorist, Robin Getman shares stories and ideas guaranteed to keep your fun meter on high and your stress meter on peak performance. This session will help you harness the best of stress and tame the rest.

Examine and practice five stress-busting techniques to help you RELAX

  • Recognize your stress producers–the good, the bad and the ugly
  • Exercise your four energy centers–physical, emotional, mental and spiritual
  • Laugh for the health of it
  • Accept what you cannot control
  • X-off time for yourself

Are You Leading from Your Soul? (instead of a position of authority)
Ever wonder how Gandhi would “motivate” an employee? How Mother Theresa might “re-engineer” the organization? How Martin Luther King would “compete” for the future? 

Personal power in organizations increases when people begin leading from their souls rather than positions of authority–when leaders leverage external and internal power. External power (the capacity to act) is represented by confidence, competence, expertise, titles, success, degrees, stature, money, self-esteem and recognition. Internal power (the capacity to reflect) emerges out of our inner self, our souls, our deepest values. The integration of the two reveals who you really are and your life purpose.

Session learning objectives:

  • Define and examine six stages of power in organizations.
  • Challenge traditional belief systems about power that continue to define “success” by position power, money and personal recognition.
  • Distinguish between transactional and transformational leadership.
  • Identify ways to enhance personal effectiveness and expand influence.
  • Grow your leadership skills to become more (or less!) visible.
  • Help other people realize their full potential.

Is your Networking (when your computer isn't)?
Quick. What’s the first word that comes to mind when you imagine networking at your next meeting or event for 30-40 minutes? (Check all that apply.)

  • Yee-ha! I can wear my power suit.
  • Oh no! Whatever will I wear?
  • 30-40 minutes… (sigh) So many people, so little time!
  • 30-40 minutes… (gasp) I must get someone to fill in for me!

Are you a networking zealot, wallflower, or somewhere in between? Whatever your response, plan to laugh and learn as hospitality expert, Robin Getman facilitates a lively, energizing networking experience guaranteed to:

  • Raise your enthusiasm and reduce your fear of networking.
  • Ensure meaningful connections when meeting other people.
  • Increase the value of your [association] membership and participation

Can You Hear Me Now? Defusing Difficult People and Situations
Sometimes it’s not the person that’s difficult; it’s the situation. Increase your effectiveness by recognizing the difference and learn to respond with grace, confidence and ease.

What you’ll learn:

  • How to defuse difficult situations
  • How to defuse difficult people
  • How to tell the difference!

 

Testimonials:

Robin’s leadership workshop was the best of the conference. She’s a MUST for our next meeting!  
Robert Kinkead, President, Council of Independent Restaurants of America

Your presentation was the perfect way to end our day.  
Alexis Means, Human Resources Director, Detroit Zoological Institute

3Mers LOVE you!
Lynsey Supalla, Program Coordinator, 3M

Your ability to establish a rapport with the team members prior to the session by engaging them as they arrived, combined with your upbeat and humorous style, set the tone for an honest and collaborative exchange of ideas. The team was unanimous in expressing their feelings on the effectiveness and value of the session. Several said it was the best workshop they have ever attended.
Debra Steinkraus, VP, Operations and Client Services, Archway Marketing Services

Of all the speakers I have heard in my 20-plus years in the CPA profession, no one comes close to you in making an effective speaker-audience connection. You make it look so easy. 
Mark DeNucci, Boulay, Heutmaker, Zibell & Co.

WOW!!! I want to thank you for the fantastic presentation, Laughter and Soul-The Spirit of Service–people were delighted with you. You were our highest rated speaker of the conference… quite an accomplishment… many comments on the evaluations stated, Robin was one of the best I’ve heard in a long time.
Cheryl Kielpinski, MSFSA Conference Chair, Minnesota School Food Service Association

Our conference was a huge success – and you are the main reason for that. The attendees loved you and your presentations! 
Dorothy Lick, SVP of Education, North Dakota Bankers Association

Some registrants came only because they had heard you here before and wanted to hear you again!
Ruth Linne Lander, Past President, Ohio Medical Group Management Association

One of those speakers who stands out and will continue to be remembered for years to come… your talk was unique and you are so dog-gone funny! Thank you for your wit, your charm, and for truly connecting with the women.
Diane Hrabe, Community Relations Director, Queen of Peace Hospital

You united nearly three hundred of our employees from various backgrounds to help us understand what hospitality looked like and felt like –to see our employees take risks, speak up and be completely engaged was phenomenal. Your spirit of inclusiveness and ability to bring out the best in people continues to foster a sense of family among our employees.
Serah Morrissey, Human Resources Director, The Saint Paul Hotel

It has been a pleasure to work with you. You received rave reviews from participants in this first-of-its-kind learning experience. They walked away truly inspired.
Sherrie Kronforst, Director of Training and Development, SUPERVALU

Your activities, creative handouts, thorough knowledge and experience – along with your humor – quickly engaged our whole staff in understanding some new tools to lead and participate in effective meetings.  We’ve already seen improvements resulting from your training.
Tene Wells, President, WomenVenture

Eighty three percent of the participants reported that they have increased their effectiveness as a result of your training. A whopping fifty eight percent state that they have significantly increased their effectiveness. Not many speakers get those kinds of numbers here at Xcel Energy–many tell us you’re one of the best speakers they’ve heard. 
Claudia Bruber, Xcel Energy


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